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Frequently Asked Questions

Can I ask service providers to sign a Non-Disclosure Agreement (NDA)?
Frequently Asked Questions ,  Customer

Yes. If there are parts of your project that need to remain confidential, Service Providers can be asked to sign an NDA before the details can be shared with them. We can provide you with an NDA for that purpose. If you require an added layer of security and precision for your project, take a
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Who owns the Intellectual Property (IP) of a project?
Frequently Asked Questions ,  Customer ,  Service Provider

The Intellectual Property of a proposal submitted through blur’s Marketplace (we call this a ‘pitch’) is retained by the Service Provider unless and until they are selected by a Customer and the Customer has paid in full for the work carried out by the selected Service Provider. Once full payment has been made by the
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What is the Listing Fee?
Frequently Asked Questions ,  Customer

A fee equivalent to 10% of your final budget is charged to ‘list’ your Project in our Marketplace. This covers the use of your blur account, access to our Service Providers, our staff’s support to process your project and prepare your brief, and the sourcing, reviewing and shortlisting of Service Provider proposals (we call them
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How does blur ensure delivery?
Frequently Asked Questions ,  Customer ,  Service Provider

blur monitors delivery of all projects through Project Space, our online project management tool. We have a dedicated Projects team on-hand to support our buyers and Service Providers throughout the project. blur can provide added support to ensure your Project completes successfully. We offer this service at a cost of 10% of your agreed Project
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How are projects managed?
Frequently Asked Questions ,  Customer ,  Service Provider

Projects are managed and monitored by buyers, Service Providers and blur through Project Space, blur’s online project management tool. blur can provide added support to ensure the Project completes successfully. We offer this service at a cost of 10% of the agreed Project budget. Find out more about blur Manage.

What is the Statement of Work (SOW)?
Frequently Asked Questions ,  Customer ,  Service Provider

blur’s Terms and Conditions act as a Master Service Agreement. When blur finds a Service Provider for a Customer (a ‘Project’), it draws up a Statement of Work which confirms the agreed Project scope, the milestones and provides an estimated timeline for delivery, the agreed budget and payment schedule. The Statement of Work for a
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When do I have to pay blur for my project?
Frequently Asked Questions ,  Customer

All payments between a Customer and Service Provider are managed through blur. A fee equivalent to 10% of your final budget is charged to ‘list’ your Project in our Marketplace. This covers the use of your blur account, access to our Service Providers, our staff’s support to process your project and prepare your brief, and
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How is my payment protected?
Frequently Asked Questions ,  Customer ,  Service Provider

All payments between the Buyer and Service Provider are managed through blur; blur invoices the buyer, upon receipt of payment from the buyer blur then pays the Service Provider the amount due less blur’s margin. The Service Provider is only paid on successful completion of the agreed deliverables.

How do I choose a budget?
Frequently Asked Questions ,  Customer

Be realistic about what can be achieved with the budget you have to spend. Points to consider: Do you have a final, maximum budget or are you happy to provide a guide only to our Service Providers Will your budget be spread over a period of time. For example, is your budget $x per month,
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How do I know if Service Providers are qualified?
Frequently Asked Questions ,  Customer

We vet every Service Provider before approving their membership. We check their company history, expertise and skills, and run credit risk assessments before shortlisting them for any projects.

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