Frequently Asked Questions

How much does blur cost? What does blur do? What is Project Space? How is my payment protected? What is the Statement of Work (SOW)? How are projects managed? How does blur ensure delivery? Who owns the Intellectual Property (IP) of a project?

How much does blur cost?

Signing up to blur and creating an account is free for both Buyers and Service Providers.

Are there any other charges?

CUSTOMERS

Single User Access Fee: This is charged to customers who are not part of a buyer subscription plan. The fee is 10% of the project value and is charged for each project posted on the Platform. It is payable prior to making your project visible to Service Providers in the Marketplace. It is possible to defer payment for Enterprise customers or customers with low risk profiles. Please discuss with our Customer Success team.

Buyer Plans: These are annual buyer plans that offer companies an efficient way to access services on blur’s Platform. They are payable upon agreement.

Find out more about blur's Buyer Plans

A Cancellation Fee equivalent to 10% of the final project value is charged if the Customer cancels their project at any point once the project has been made visible to Service Providers in the Marketplace. Find out more about Charges and Fees.

SERVICE PROVIDERS

We offer different levels of membership for Service Providers:

Standard - Free of charge
Professional - $199 / £199 / €199/ year
Enterprise - $499 / £499 / €499/ year

Service Providers pay blur a 20% margin from the budget agreed with the Buyer for delivering the project.

Find out more about blur Service Provider Membership plans.

What does blur do?

blur runs an e-commerce platform that enables buyers and sellers of business services to source, manage and deliver business services online.

Buyers come to blur to find a Service Provider to deliver a service they need - we call this the 'Project'. blur posts the Project brief - all the information about the service the customer is looking for, their guide budget and expected date for delivery - in the Marketplace (we call this 'listing') and promotes it to the Marketplace of 60,000+ Service Providers. blur works with the Service Providers on their proposals (we call them 'pitches') and shortlists those that best meet the buyer's requirements. When the buyer has chosen their Service Provider, they are both given access to blur’s Project Space, our online project management tool, to complete the project. blur provides support through experienced project managers both before and after the project starts.

blur offers added services to support the management of your project:

blur Manage

blur Manage is designed to support organizations that need that extra layer of project management. It is an ideal solution for companies who do not have sufficient internal project management resources or companies who are interested in listing large, complex projects on blur’s Marketplace and would like to engage with blur to receive enhanced project management support.

blur Protect

blur Protect is the option chosen by customers whose projects have an added layer of sensitivity demanding special attention. It is an ideal solution for companies who would like to maintain close control of their project - from the initial Service Provider selection and throughout each and every step of their project.

What is Project Space?

Project Space is blur’s online project management tool where buyers and Service Providers can collaborate on and manage their projects, tasks and timelines, upload files and comment on work.

How is my payment protected?

All payments between the Buyer and Service Provider are managed through blur; blur invoices the buyer, upon receipt of payment from the buyer blur then pays the Service Provider the amount due less blur’s margin. The Service Provider is only paid on successful completion of the agreed deliverables.

What is the Statement of Work (SOW)?

blur’s Terms and Conditions act as a Master Service Agreement. When blur finds a Service Provider for a Customer (a ‘Project’), it draws up a Statement of Work which confirms the agreed Project scope, the milestones and provides an estimated timeline for delivery, the agreed budget and payment schedule. The Statement of Work for a project is an appendix to the blur Customer Terms and Conditions.

How are projects managed?

Projects are managed and monitored by buyers, Service Providers and blur through Project Space, blur’s online project management tool. blur can provide added support to ensure the Project completes successfully. We offer this service at a cost of 10% of the agreed Project budget. Find out more about blur Manage.

How does blur ensure delivery?

blur monitors delivery of all projects through Project Space, our online project management tool. We have a dedicated Projects team on-hand to support our buyers and Service Providers throughout the project. blur can provide added support to ensure your Project completes successfully. We offer this service at a cost of 10% of your agreed Project budget. Find out more about blur Manage.

Who owns the Intellectual Property (IP) of a project?

The Intellectual Property of a proposal submitted through blur’s Marketplace (we call this a ‘pitch’) is retained by the Service Provider unless and until they are selected by a Customer and the Customer has paid in full for the work carried out by the selected Service Provider. Once full payment has been made by the Customer, the Intellectual Property transfers to that Customer.

Unsuccessful pitches remain the property of the relevant Service Provider.

See further details in the Service Provider Terms and Conditions.
How much does blur cost? What does blur do? What is Project Space? How do I find the right Service Provider to deliver my project? How do I pay for my project? How do I know if Service Providers are qualified? How do I choose a budget? How is my payment protected? When do I have to pay blur for my project? What is the Statement of Work (SOW)? How are projects managed? How does blur ensure delivery? What is the Listing Fee? Who owns the Intellectual Property (IP) of a project? Can I ask service providers to sign a Non-Disclosure Agreement (NDA)?

How much does blur cost?

Signing up to blur and creating an account is free for both Buyers and Service Providers.

Are there any other charges?

CUSTOMERS

Single User Access Fee: This is charged to customers who are not part of a buyer subscription plan. The fee is 10% of the project value and is charged for each project posted on the Platform. It is payable prior to making your project visible to Service Providers in the Marketplace. It is possible to defer payment for Enterprise customers or customers with low risk profiles. Please discuss with our Customer Success team.

Buyer Plans: These are annual buyer plans that offer companies an efficient way to access services on blur’s Platform. They are payable upon agreement.

Find out more about blur's Buyer Plans

A Cancellation Fee equivalent to 10% of the final project value is charged if the Customer cancels their project at any point once the project has been made visible to Service Providers in the Marketplace. Find out more about Charges and Fees.

SERVICE PROVIDERS

We offer different levels of membership for Service Providers:

Standard - Free of charge
Professional - $199 / £199 / €199/ year
Enterprise - $499 / £499 / €499/ year

Service Providers pay blur a 20% margin from the budget agreed with the Buyer for delivering the project.

Find out more about blur Service Provider Membership plans.

What does blur do?

blur runs an e-commerce platform that enables buyers and sellers of business services to source, manage and deliver business services online.

Buyers come to blur to find a Service Provider to deliver a service they need - we call this the 'Project'. blur posts the Project brief - all the information about the service the customer is looking for, their guide budget and expected date for delivery - in the Marketplace (we call this 'listing') and promotes it to the Marketplace of 60,000+ Service Providers. blur works with the Service Providers on their proposals (we call them 'pitches') and shortlists those that best meet the buyer's requirements. When the buyer has chosen their Service Provider, they are both given access to blur’s Project Space, our online project management tool, to complete the project. blur provides support through experienced project managers both before and after the project starts.

blur offers added services to support the management of your project:

blur Manage

blur Manage is designed to support organizations that need that extra layer of project management. It is an ideal solution for companies who do not have sufficient internal project management resources or companies who are interested in listing large, complex projects on blur’s Marketplace and would like to engage with blur to receive enhanced project management support.

blur Protect

blur Protect is the option chosen by customers whose projects have an added layer of sensitivity demanding special attention. It is an ideal solution for companies who would like to maintain close control of their project - from the initial Service Provider selection and throughout each and every step of their project.

What is Project Space?

Project Space is blur’s online project management tool where buyers and Service Providers can collaborate on and manage their projects, tasks and timelines, upload files and comment on work.

How do I find the right Service Provider to deliver my project?

Simply fill in the Brief app - a 2-part form - telling us about the service you need. We’ll work with you to develop your brief and then post this in our Marketplace for Service Providers to pitch on. We’ll shortlist up to the best three pitches and share these with you. You then pick the Service Provider you’d like to work with.

How do I pay for my project?

blur’s billing app ‘blur Pay’ manages all payments and blur pays the Service Provider. We accept all major credit cards, bank transfers, cheque and PayPal.

How do I know if Service Providers are qualified?

We vet every Service Provider before approving their membership. We check their company history, expertise and skills, and run credit risk assessments before shortlisting them for any projects.

How do I choose a budget?

Be realistic about what can be achieved with the budget you have to spend. Points to consider:
  • Do you have a final, maximum budget or are you happy to provide a guide only to our Service Providers
  • Will your budget be spread over a period of time. For example, is your budget $x per month, therefore a total of $x?
  • The budget you tell us will be exclusive of any taxes (VAT, Sales Tax)
When filling in the blur 'Brief app' - the form where you tell us all about the service you need - select the range that your budget falls into in the ‘budget’ dropdown. We will contact you when we have received your Project submission to discuss your requirements in more detail and to understand your maximum budget. blur can provide some guidance about what may be achievable within the budget you have, but we do not provide quotes. Our Service Providers will include these in their Pitches.

How is my payment protected?

All payments between the Buyer and Service Provider are managed through blur; blur invoices the buyer, upon receipt of payment from the buyer blur then pays the Service Provider the amount due less blur’s margin. The Service Provider is only paid on successful completion of the agreed deliverables.

When do I have to pay blur for my project?

All payments between a Customer and Service Provider are managed through blur.

A fee equivalent to 10% of your final budget is charged to ‘list’ your Project in our Marketplace. This covers the use of your blur account, access to our Service Providers, our staff’s support to process your project and prepare your brief, and the sourcing, reviewing and shortlisting of Service Provider proposals (we call them ‘pitches’) for your Project. This is payable upon posting your project in the Marketplace. Depending on your creditworthiness we may request this before we list your Project in the Marketplace or before we share your shortlisted pitches with you.

When you have selected your Service Provider, we will draw up a Statement of Work outlining the agreed milestones, deliverables, budget and payment schedule for the Project. blur invoices the Customer in line with the agreed payment schedule and pays the Service Provider on successful completion of agreed milestones.

What is the Statement of Work (SOW)?

blur’s Terms and Conditions act as a Master Service Agreement. When blur finds a Service Provider for a Customer (a ‘Project’), it draws up a Statement of Work which confirms the agreed Project scope, the milestones and provides an estimated timeline for delivery, the agreed budget and payment schedule. The Statement of Work for a project is an appendix to the blur Customer Terms and Conditions.

How are projects managed?

Projects are managed and monitored by buyers, Service Providers and blur through Project Space, blur’s online project management tool. blur can provide added support to ensure the Project completes successfully. We offer this service at a cost of 10% of the agreed Project budget. Find out more about blur Manage.

How does blur ensure delivery?

blur monitors delivery of all projects through Project Space, our online project management tool. We have a dedicated Projects team on-hand to support our buyers and Service Providers throughout the project. blur can provide added support to ensure your Project completes successfully. We offer this service at a cost of 10% of your agreed Project budget. Find out more about blur Manage.

What is the Listing Fee?

A fee equivalent to 10% of your final budget is charged to ‘list’ your Project in our Marketplace. This covers the use of your blur account, access to our Service Providers, our staff’s support to process your project and prepare your brief, and the sourcing, reviewing and shortlisting of Service Provider proposals (we call them ‘pitches’) for your Project. This is payable upon posting your project in the Marketplace. Depending on your creditworthiness, we may request this before we list your Project in the Marketplace or before we share your shortlisted pitches with you.

Who owns the Intellectual Property (IP) of a project?

The Intellectual Property of a proposal submitted through blur’s Marketplace (we call this a ‘pitch’) is retained by the Service Provider unless and until they are selected by a Customer and the Customer has paid in full for the work carried out by the selected Service Provider. Once full payment has been made by the Customer, the Intellectual Property transfers to that Customer.

Unsuccessful pitches remain the property of the relevant Service Provider.

See further details in the Service Provider Terms and Conditions.

Can I ask service providers to sign a Non-Disclosure Agreement (NDA)?

Yes. If there are parts of your project that need to remain confidential, Service Providers can be asked to sign an NDA before the details can be shared with them. We can provide you with an NDA for that purpose. If you require an added layer of security and precision for your project, take a look at how blur Protect can help.